FAQ

Answers to common questions.

Gustaf Herslow avatar Heather Bramhall avatar
27 articles in this collection
Written by Gustaf Herslow and Heather Bramhall

What are the minimum requirements to apply for finance?

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Written by Gustaf Herslow
Updated over a week ago

How can I increase my chances of being approved for finance?

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Written by Heather Bramhall
Updated over a week ago

How old do I need to be to apply for finance?

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Written by Heather Bramhall
Updated over a week ago

Where do I find the code to sign the finance agreement?

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Written by Heather Bramhall
Updated over a week ago

I have cancelled my order. How long will it take until I receive a refund?

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Written by Heather Bramhall
Updated over a week ago

I want to cancel my order. What do I do?

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Written by Heather Bramhall
Updated over a week ago

What happens if I make a return?

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Written by Heather Bramhall
Updated over a week ago

What is the return period for my order?

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Written by Heather Bramhall
Updated over a week ago

Can I return goods ordered online to the physical store?

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Written by Heather Bramhall
Updated over a week ago

If I return goods to the retailer, how will I be refunded?

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Written by Heather Bramhall
Updated over a week ago

Where do I send the goods I would like to return?

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Written by Heather Bramhall
Updated over a week ago

What details do I need to provide when I apply for credit?

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Written by Heather Bramhall
Updated over a week ago

Where can I select to buy with finance as a payment option?

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Written by Heather Bramhall
Updated over a week ago

I want to see my finance agreement prior to signing. Where can I find it?

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Written by Heather Bramhall
Updated over a week ago

I’ve forgotten when my due date is. Where can I find this out?

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Written by Heather Bramhall
Updated over a week ago

How do I make a payment on my finance?

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Written by Heather Bramhall
Updated over a week ago

I have not received a confirmation from the merchant. What do I do?

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Written by Heather Bramhall
Updated over a week ago

I’ve been approved for finance. What’s next?

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Written by Heather Bramhall
Updated over a week ago

My finance application has been ‘’referred’’and under review by the lender - what does this mean?

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Written by Heather Bramhall
Updated this week

When using finance, can I ship my stuff to an address other than my billing address?

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Written by Heather Bramhall
Updated over a week ago

What can I buy with Divido?

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Written by Gustaf Herslow
Updated this week

What happens if I’m declined?

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Written by Gustaf Herslow
Updated this week

What's the process to buy using Divido?

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Written by Gustaf Herslow
Updated this week

What if I don’t have time to complete my application?

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Written by Gustaf Herslow
Updated this week

When I apply for finance, are you performing a soft check or a hard check? Will there be an inquiry on my credit report?

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Written by Heather Bramhall
Updated over a week ago

Who is eligible to use Divido?

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Written by Gustaf Herslow
Updated this week

I am a student. Can I apply for finance?

Heather Bramhall avatar
Written by Heather Bramhall
Updated over a week ago